Pick a channelReach the team that handles your enquiry
Skip the queue - send your message to the right inbox and you'll get a faster, more useful reply.
Get In TouchEngage with our team for assistance.
Prefer to reach us directly? Use any of the channels below - we read every message.
Call or WhatsApp
+234 813 316 9322
Email us
info@myhalobank.com
support@haloasset.com
Office hours
Mon - Fri
9:00 AM - 5:00 PM GMT
Visit us
1st Floor, 29A Berkeley Street
Onikan, Lagos, Nigeria
Our OfficeCome say hello in person
We're on Lagos Island. Drop by during office hours - it's best to ping us first so the right person is available.
FAQsBefore you write in
A few questions we get often - your answer might already be here.
See all FAQsHow quickly will I hear back?
Most messages get a response within 4 business hours. Sales and partnership enquiries are usually routed within one business day.
I'm an existing customer - what's the fastest way to get help?
In-app support is the quickest route. From the Halo app, head to Settings → Help to start a chat with our support team.
Do you offer dedicated account management for businesses?
Yes - Halo Business and BaaS customers above a certain volume get a named account manager and a private Slack channel.
Can I book a call instead of writing in?
Definitely. Send a note via the form or to info@myhalobank.com and we'll send back a few slots that work.
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